常見問題

 有關保險索償

 

Is group medical insurance accepted?

Yes, our clinics accept accident insurance, group medical insurance, individual medical insurance, labor insurance and travel insurance.



What kind of treatments can I receive?

Treatment for pain management and accidental injuries are readily available. Special physical therapy for the spine is provided on request. Patients can receive treatments for bones and muscle at our centres.



I am insured with a group medical insurance and accident insurance, do I need to receive a referral from another practitioner or registered doctors?

Claims procedures are subject to any provisions of various insurance companies and insurance plan. In some cases, patients can file a claim upon their visit to chiropractors or practitioners while some insurance company may request a doctor referral given by general medical practitioners for spinal or physical therapy.



I do not have a family doctor, can I receive a referral to other general medical practitioners?

Our clinics will make doctor referrals, admissions and medication on requests.



I was accidentally injured last week. Is the cost of examination and treatment fully covered by general accident insurance?

Costs of examination (inc. X-ray) and treatment are covered in most of the accident insurance plans whereas claims amount is subject to terms. Doctor’s certificate can be issued on requests and provision of details of the accident (inc. time and venue and any visible injuries) at the time of consultation.



Do I need to fill in claim forms upon any claims on accident injuries?

Some insurance companies require claim forms to be filled out by general medical practitioners. Please contact your insurance agent for details.



診所是否接受公司保險？

一般診所接受意外保險、公司醫療保險、個人醫療保險、勞工保險、旅遊保險和其他保險。



診所提供的治療是屬於哪個類別？

一般診所同時有提供痛症管理和意外傷害治療。同時特設脊骨物理治療，病人可於同一地方接受骨骼及肌肉(軟組織放鬆及鍛鍊)治療。



我已確定有團體醫療保險或個人意外保險的保障，是否需要由普通科西醫轉介？

不同的保險公司及保障計劃亦有不同的索償程序；部份保險公司接受病人直接向脊骨物理治療師求診並安排索償事宜，亦有部份保險公司會要求病人先向普通科西醫求診，再由普通科西醫轉介作脊骨或物理治療。



我一直都沒有自己的家庭醫生，診所可否介紹普通科醫生？

一般診所有特許普通科和專科醫生可向病人直接處理轉介、入院、藥物及文件上的工作。



我上星期因意外令下背部受傷，一般意外保險是否已包括檢查及治療費用？

大部份意外保險計劃均包括相關檢查(例如X光)及有關治療費用(但金額及條款略有不同)；如需西醫轉介信，病人向普通科西醫求診時，需向醫生解釋受傷發生的 1)時間； 2)地點； 3)受傷情況等(如：扭傷、跌倒等)，如有表面傷痕，可於檢查時向醫生提及。



安排意外保險索償時，是否要填寫保險索償表格(Claim Form)？

部份保險公司要求普通科西醫填寫有關保險索償表格，詳情請向閣下的保險代理或致電一般診所查詢。



關於脊骨物理治療

 

何謂物理治療?

物理治療是保守性治療方式，可增快身體癒合能力而且避免傷害。它主要治療可針對緩解痛症、促進癒合、功能重建及運動傷害的調整與適應、和身體機械性訓練。



物理治療與脊醫(脊骨神經科)的分別?

脊醫治療與物理治療都屬於保守性治療方式，藉著不打針、不吃藥、不開刀的前提下進行治療，亦會運用輔助性的治療儀器針對肌肉及關節痛症進行治療。 不同的地方是： １）脊醫是獨立於傳統西醫的醫療體系 ２）脊醫專門以科學療法治 療、預防及診斷神經及肌肉骨架系統 ３）脊醫會以特有的脊骨矯正手法治療相關痛症 ４）接受物理治療需要醫生轉介，但脊醫則不需要



做物理治療是否需要很長時間？

因為每個人是不同的，痊癒速度亦不同。但我們通常在兩週內會對病人的進展進行評估，物理治療相當重要而且一般都需要比較長的時間，因為大部分傷害亦是隨時間日積月累而成。另外，病人仍須自己配合做居家物理治療運動，這是一個快速康復的重要因素。



脊骨物理治療方式及儀器？

脊骨矯正有許多方式，脊骨物理治療方式包括脊骨神經手法治療 (軟體組織治療、關節運動、機械設備輔助下的脊椎矯正及手法矯正等)、臨床營養、骨科輔助器具。 你的脊椎或可能需要接受一處或多處的調整矯正，脊骨物理治療師會透過合適的手法，以生物力學的槓桿原理，將錯位逐點矯正，讓脊椎復位，使脊椎關節再次正常活動起來。脊骨物理治療師會針對不同的病情使用一些醫療器材以輔助，針對僵硬的脊椎關節進行矯正治療。如利用超聲波治療增加血液循環，消除痛楚感覺。有些情況亦會配合脊骨3D牽引治療，在不同椎間盤突出的位置，以扭動、放鬆、牽引的方式來矯正位置，加速康復，甚至配合物理運動治療作一套全面的療程。 - 痛症治療方法 - 脊骨神經科矯正術 - 脊椎盤3D矯正術 - 脊骨側彎矯正技術 - 軟組織放鬆治療 - 美國快速矯正槍 III - 物理運動治療 - 深層肌肉治療 - 超聲波消炎治療 - 脈衝波止痛治療 - 電流肌肉刺激治療 - 輔助療法 - 冷熱交替治療 -營養治療



脊骨物理治療會不會痛？

在正常情況下進行脊骨物理治療是不會有痛的感覺，但剛受傷的病，如頸椎急性扭傷引發炎症時亦有機會感到輕度不適，同樣在作神經減壓調整時會讓人感覺短暫地變化也是相當平常的。



物理治療自己是否可以做到？

許多病人都以為可以自行處理痛症及自我做運動治療。其實物理治療師具有專業治療技術而且經過大學3年的專業訓練，加上每個病人的病情都不一樣，不同的身體，不同的運動方式、不同的調整能力、和不同的生活習慣。物理治療師的工作是為病人進行軟組織治療，同時矯正病人不良的習慣、調整活動方式等。 物理治療中另一個最重要環節是教育病人。物理治療師可詳細為你解釋所受的傷害及功能障礙等，如何作正確的矯正並且避免再次受傷。物理治療專注在教育、矯正及預防。



小朋友在幾歲開始可以接受脊骨物理治療？

不論甚麼年齡，都有可能會造成頸部及脊椎的創傷，但父母因為不知情下而忽視創傷所帶來的影響，日後有可能影響青少年肌肉、骨骼及神經系統的發展。甚至有可能導致整條脊椎變形。早期的脊骨檢查可以及早發現許多脊椎的毛病，以病向淺中醫的前提作即時的治療及矯正。



如果我沒病徵，也應該接受脊骨物理治療嗎？

即使你沒有病徵，脊骨物理治療可以幫助你的身體保持在最好的健康及舒適的狀況。你的脊骨物理治療師可以建議你一些關於預防脊椎毛病的方法，例如正確的姿勢、飲食觀念及保健運動等。定期的脊骨檢查有助及早檢驗出因脊椎壓迫所引發的錯位問題。



孕婦可不可以接受脊骨物理治療？

孕婦的身體承受了額外的體重及壓力，脊骨物理治療正好有助於減輕下背部、腿部及兩肩的酸痛與不適。脊骨物理治療也可以用不靠藥物的方式排除頭痛及頭暈等問題產生，因此許多孕婦亦會定期接受脊骨神經科治療。然而，於初診時先詢問你的脊骨物理治療師是否有照顧過懷孕婦女的經驗及建議，那將是十分明智的。



What is physical therapy?

Physical therapy is a non-invasive treatment method. It can boost the self-repair function and reduce damage to our body. By restoring the self-repair function, one’s recovery can be facilitated, and pain symptoms can be relieved.



What is the difference between physical therapy and chiropractic therapy?

Both are conservative treatment methods which are non-invasive and drug-free. Specialised treatments will be practised to relieve pain symptoms of muscles and joints. They differ in:

1. Chiropractors are independent of the traditional medical system
2. Chiropractors specialise in the diagnosis, treatment and prevention of neurological and muscular systems.
3. Chiropractors practise chiropractic manipulations to treat pain symptoms.
4. No doctor referral is needed for chiropractors.



How long will it take for me to get better?

While treatment length varies from person to person, there are a few rules of thumb you can follow. Newer injuries, if treated appropriately and immediately, tend to respond quickly and to fewer visits assuming that major tissue injury has not occurred. Many of these first-time injuries can be effectively managed in as little as 3 or 4 visits. Conditions that have been present for greater than 3 months and chronic, recurring conditions generally take longer to recover from and full resolution can take 20 visits or more. The best way to determine how long your treatment will take is to schedule a consultation and examination. It is important to remember that chronic, recurring conditions tend to respond more slowly to treatment and take longer for full resolution. Waiting for your symptoms to resolve on their own may work temporarily but it is important to address the underlying issues that are causing your recurrent symptoms.



What are the spine and physiotherapy treatment methods?

There are many treatment methods for spinal correction. spine and physiotherapy treatments include spinal manipulations, treatments for soft tissues and joint movements. You may need to receive one or more spinal treatments. Spine and physiotherapist will use proper manipulation techniques to improve the displacements of your discs and restore functions of the spinal system. Some medical equipment will be used to treat the discs in poor condition. For example, ultrasound treatment is practised to facilitate blood circulation and 3D traction force is exerted on herniated discs put the spine in the right place and help recovery.



Can I do physical therapy treatment by myself?

Education is a part of what is physiotherapy. A physiotherapist will teach a patient how to care for their injuries. He will teach exercises to do at home so that therapy can continue beyond the walls of the clinic or hospital. He will teach ways to overcome difficulties that cannot be cured.



Are Spine and Physiotherapy treatments safe and do they hurt?

Spine and Physiotherapy treatments are extremely safe for individuals of all ages - from infants to 100 year olds. Our treatments are safe because we only use natural and noninvasive methods of care. Research consistently shows that Spine and Physiotherapy care is among the safest forms of treatment available, with few side effects and complications than traditional medical care. The treatments themselves are generally not painful. In fact, most patients look forward to their treatments as many experience instantaneous relief. Sometimes, patients may experience some discomfort, soreness, stiffness or fatigue after treatment. These symptoms are normally minor and will resolve on their own within 24-48 hours. It is important that you talk to your Spine and Physiotherapist if you have any questions during any part of your care.



Can a child receive spine and physiotherapy treatment?

Neck and spinal damage can happen to anyone regardless of age. Parents’ ignorance in such damage can cause harm to children’s muscle, and bone development.



If I do not have obvious pain symptoms, do I need to receive physical therapy?

Spine and physiotherapist aspire to maintain patients’ spinal system in a stable and healthy condition. Professional advice in the prevention of spinal problems such as proper body postures and dieting habits will be offered during your visit. It is recommended to receive a regular spinal assessment to maintain spinal health.



Can pregnant women receive spinal treatment?

Pregnant women bear extra body weight and pressure on the joints. Spine and Physiotherapy is an appropriate way to relieve discomfort due to excessive pressure on the shoulders, lower back and legs. As it is a drug-free treatment method to ease symptoms of headaches or dizziness, many pregnant women receive regular chiropractic examination and treatment. However, as a reminder, it is always good to ask if your practitioner is experienced enough with similar cases on your first visit.



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