常見問題

 有關保險索償

 

Is group medical insurance accepted?

Yes, our clinics accept accident insurance, group medical insurance, individual medical insurance, labor insurance and travel insurance.



What kind of treatments can I receive?

Treatment for pain management and accidental injuries are readily available. Special physical therapy for the spine is provided on request. Patients can receive treatments for bones and muscle at our centres.



I am insured with a group medical insurance and accident insurance, do I need to receive a referral from another practitioner or registered doctors?

Claims procedures are subject to any provisions of various insurance companies and insurance plan. In some cases, patients can file a claim upon their visit to chiropractors or practitioners while some insurance company may request a doctor referral given by general medical practitioners for spinal or physical therapy.



I do not have a family doctor, can I receive a referral to other general medical practitioners?

Our clinics will make doctor referrals, admissions and medication on requests.



I was accidentally injured last week. Is the cost of examination and treatment fully covered by general accident insurance?

Costs of examination (inc. X-ray) and treatment are covered in most of the accident insurance plans whereas claims amount is subject to terms. Doctor’s certificate can be issued on requests and provision of details of the accident (inc. time and venue and any visible injuries) at the time of consultation.



Do I need to fill in claim forms upon any claims on accident injuries?

Some insurance companies require claim forms to be filled out by general medical practitioners. Please contact your insurance agent for details.



診所是否接受公司保險？

一般診所接受意外保險、公司醫療保險、個人醫療保險、勞工保險、旅遊保險和其他保險。



診所提供的治療是屬於哪個類別？

一般診所同時有提供痛症管理和意外傷害治療。同時特設脊骨物理治療，病人可於同一地方接受骨骼及肌肉(軟組織放鬆及鍛鍊)治療。



我已確定有團體醫療保險或個人意外保險的保障，是否需要由普通科西醫轉介？

不同的保險公司及保障計劃亦有不同的索償程序；部份保險公司接受病人直接向脊骨物理治療師求診並安排索償事宜，亦有部份保險公司會要求病人先向普通科西醫求診，再由普通科西醫轉介作脊骨或物理治療。



我一直都沒有自己的家庭醫生，診所可否介紹普通科醫生？

一般診所有特許普通科和專科醫生可向病人直接處理轉介、入院、藥物及文件上的工作。



我上星期因意外令下背部受傷，一般意外保險是否已包括檢查及治療費用？

大部份意外保險計劃均包括相關檢查(例如X光)及有關治療費用(但金額及條款略有不同)；如需西醫轉介信，病人向普通科西醫求診時，需向醫生解釋受傷發生的 1)時間； 2)地點； 3)受傷情況等(如：扭傷、跌倒等)，如有表面傷痕，可於檢查時向醫生提及。



安排意外保險索償時，是否要填寫保險索償表格(Claim Form)？

部份保險公司要求普通科西醫填寫有關保險索償表格，詳情請向閣下的保險代理或致電一般診所查詢。



關於脊骨物理治療

 

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What is physical therapy?

Physical therapy is a non-invasive treatment method. It can boost the self-repair function and reduce damage to our body. By restoring the self-repair function, one’s recovery can be facilitated, and pain symptoms can be relieved.



What is the difference between physical therapy and chiropractic therapy?

Both are conservative treatment methods which are non-invasive and drug-free. Specialised treatments will be practised to relieve pain symptoms of muscles and joints. They differ in:

1. Chiropractors are independent of the traditional medical system
2. Chiropractors specialise in the diagnosis, treatment and prevention of neurological and muscular systems.
3. Chiropractors practise chiropractic manipulations to treat pain symptoms.
4. No doctor referral is needed for chiropractors.



How long will it take for me to get better?

While treatment length varies from person to person, there are a few rules of thumb you can follow. Newer injuries, if treated appropriately and immediately, tend to respond quickly and to fewer visits assuming that major tissue injury has not occurred. Many of these first-time injuries can be effectively managed in as little as 3 or 4 visits. Conditions that have been present for greater than 3 months and chronic, recurring conditions generally take longer to recover from and full resolution can take 20 visits or more. The best way to determine how long your treatment will take is to schedule a consultation and examination. It is important to remember that chronic, recurring conditions tend to respond more slowly to treatment and take longer for full resolution. Waiting for your symptoms to resolve on their own may work temporarily but it is important to address the underlying issues that are causing your recurrent symptoms.



What are the spine and physiotherapy treatment methods?

There are many treatment methods for spinal correction. spine and physiotherapy treatments include spinal manipulations, treatments for soft tissues and joint movements. You may need to receive one or more spinal treatments. Spine and physiotherapist will use proper manipulation techniques to improve the displacements of your discs and restore functions of the spinal system. Some medical equipment will be used to treat the discs in poor condition. For example, ultrasound treatment is practised to facilitate blood circulation and 3D traction force is exerted on herniated discs put the spine in the right place and help recovery.



Can I do physical therapy treatment by myself?

Education is a part of what is physiotherapy. A physiotherapist will teach a patient how to care for their injuries. He will teach exercises to do at home so that therapy can continue beyond the walls of the clinic or hospital. He will teach ways to overcome difficulties that cannot be cured.



Are Spine and Physiotherapy treatments safe and do they hurt?

Spine and Physiotherapy treatments are extremely safe for individuals of all ages - from infants to 100 year olds. Our treatments are safe because we only use natural and noninvasive methods of care. Research consistently shows that Spine and Physiotherapy care is among the safest forms of treatment available, with few side effects and complications than traditional medical care. The treatments themselves are generally not painful. In fact, most patients look forward to their treatments as many experience instantaneous relief. Sometimes, patients may experience some discomfort, soreness, stiffness or fatigue after treatment. These symptoms are normally minor and will resolve on their own within 24-48 hours. It is important that you talk to your Spine and Physiotherapist if you have any questions during any part of your care.



Can a child receive spine and physiotherapy treatment?

Neck and spinal damage can happen to anyone regardless of age. Parents’ ignorance in such damage can cause harm to children’s muscle, and bone development.



If I do not have obvious pain symptoms, do I need to receive physical therapy?

Spine and physiotherapist aspire to maintain patients’ spinal system in a stable and healthy condition. Professional advice in the prevention of spinal problems such as proper body postures and dieting habits will be offered during your visit. It is recommended to receive a regular spinal assessment to maintain spinal health.



Can pregnant women receive spinal treatment?

Pregnant women bear extra body weight and pressure on the joints. Spine and Physiotherapy is an appropriate way to relieve discomfort due to excessive pressure on the shoulders, lower back and legs. As it is a drug-free treatment method to ease symptoms of headaches or dizziness, many pregnant women receive regular chiropractic examination and treatment. However, as a reminder, it is always good to ask if your practitioner is experienced enough with similar cases on your first visit.